As the Text Example Demonstrated, the Hotel's Estimated Cost to Book

question 20

Multiple Choice

As the text example demonstrated, the hotel's estimated cost to book a room using different distribution channels:

• A) Was low at the traditional travel agency
• B) Was low at the branded website
• C) Was low at the online travel agency
• D) Was high at the branded website

---

Definitions:

Negative Feedback

In management or systems theory, it refers to a process where the outputs of a system are fed back as inputs as a part of a chain of cause-and-effect that forms a circuit or loop.

Intentional Component

The intentional component refers to the aspect of behavior or action that is carried out with purpose or deliberate intention, often highlighting the motivation behind actions.

Act Consistently

The behavior of maintaining uniformity and reliability in actions over time.

Job Satisfaction

The level of contentment employees feel regarding their job, including aspects such as work environment, compensation, and acknowledgment.