The Most Powerful Form of Communication, Particularly in the Hospitality

question 4

True/False

The most powerful form of communication, particularly in the hospitality industry, is word of mouth.

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Definitions:

Unconsciously

Pertaining to processes in the mind that occur without conscious awareness, influencing thoughts, feelings, or behaviors.

Latency Period

In psychoanalytic theory, a phase of childhood development in which sexual motivations are less prominent and children focus on developing skills and forming social relationships.

Oedipus Complex

A Freudian theory that describes a child's feelings of desire for their opposite-sex parent and jealousy and rivalry toward their same-sex parent.

Superego

In psychoanalytic theory, the component of the personality composed of the internalized ideals and moral standards.