A Study by Kraut and Johnson (1979) Showed That People

question 10

Multiple Choice

A study by Kraut and Johnson (1979) showed that people smile more when interacting with other people than when alone. This is good evidence that:

• A) happiness is an inborn emotion.
• B) smiling is a false front.
• C) it pays to be happy.
• D) we smile to communicate happiness.

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Definitions:

Congruency

The degree of alignment or agreement between two or more elements, such as organizational goals and employee behavior or values.

Client Contacts

Interactions or communications between a business and its clients, often critical for developing and maintaining relationships.

Reward Problems

Issues or challenges that arise in the process of recognizing or compensating employees' efforts and achievements.

Distributive Justice

The perceived fairness of the distribution of resources and rewards within an organization or society, influencing individuals' satisfaction and motivation.