Businesses That Deal Directly with the Public, Especially in Service

question 126

Multiple Choice

Businesses that deal directly with the public, especially in service industries, may find their employees becoming involved in altercations with customers in the course of their work. Such altercations

• A) can result in actions against the business on the basis of vicarious liability.
• B) may be inconvenient, but do not expose the business to liability.
• C) can lead to employees being held liable, but will not impact the business itself.
• D) are extremely rare and so are not worthy of concern.
• E) should be ignored so as to avoid attracting liability.

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Definitions:

Heifetz's Perspective

A leadership concept focusing on adaptive leadership, where the leader helps followers tackle complex problems through learning and adaptation.

Ethical Leadership

Ethical Leadership is the practice of governing or leading a group, organization, or institution with principles that are morally upright, ensuring fairness, respect, and integrity are at the forefront of all decisions.

Ethics

Moral principles that govern a person's behavior or the conducting of an activity.

Leadership

Leadership is the act of guiding or influencing others towards achieving common goals through vision, inspiration, and effective management of resources.