Luke Has Learned That When He Sees One of His

question 56

Multiple Choice

Luke has learned that when he sees one of his friends he says, "Hey dude!" and when he sees the school principal he says, "Hello Mr. Perry, how are you today?" Luke is demonstrating an awareness of:

• A) syntax.
• B) cultural bias.
• C) pragmatics.
• D) metalinguistics.

Define group dynamics, communication abilities, and the implications of poor human relations skills.

Differentiate characteristics of various generations and their impact on the workforce.

Understand the role of human relations and communication skills in job performance and workplace dynamics.

Recognize internal and external customers and the importance of treating employees as internal customers.

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Definitions:

Enactive Mastery

Gaining confidence or expertise in a particular area through hands-on experience and practical engagement.

Self-Efficacy

A belief in one's own ability to complete tasks and reach goals.

Confident

The feeling or belief that one can rely on someone or something; firm trust and self-assurance.

Emotional Arousal

The condition of having one's emotions stimulated or intensified, often leading to specific behavioral responses.