Examlex
Match the following terms with their definitions.
-Genes
Health Club
A facility offering health and fitness services, including exercise equipment, personal training, and various fitness classes.
Service Quality
The degree to which a delivered service meets or exceeds the expectations of customers, often a key competitive advantage in business.
Tangibility
Refers to the physical existence of products or items that can be seen, touched, and felt.
Service Failures
Instances when customer expectations are not met by service delivery, often leading to dissatisfaction.
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