The Duration of the Industry Life Cycle

question 44

Multiple Choice

The duration of the industry life cycle:

• A)Typically extends over a century or more
• B)Is determined by the longevity of the firms within the industry
• C)Has become compressed as the pace of technological change has accelerated
• D)Depends upon the ability the industry to sustain innovation

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Definitions:

Facial-feedback Hypothesis

The idea that facial expressions can influence emotional experiences.

Customer Service

The assistance and advice provided by a company to those people who buy or use its products or services.

Ekman

Refers to Paul Ekman, a psychologist known for his research on nonverbal behavior and the universality of facial expressions in conveying emotions.

Guilt

A negative emotional state associated with anxiety, tension, and agitation.