When You Have to Refuse a Request to Someone Within

question 32

Multiple Choice

When you have to refuse a request to someone within the organization,it may be appropriate to soften the blow by:

• A)criticizing company policy.
• B)limiting the message to no more than three lines.
• C)apologizing.
• D)quoting a company slogan.

---

Definitions:

Inner States

Refers to an individual's internal emotional, mental, or spiritual condition at a given time.

Moral Character

A combination of qualities that define an individual’s ethical and moral beliefs and actions.

Social Psychologist

A scientist who studies how people’s thoughts, feelings, and behaviors are influenced by the actual, imagined, or implied presence of others.

Biological Influences

Factors related to genetics, anatomy, and physiology that affect human behavior and characteristics.