Which of the Following Statements Is True of Adjustments and Responses

question 36

Multiple Choice

Which of the following statements is true of adjustments and responses to customer complaints?

• A)The reason for the original mistake should be given only if it reflects credit on the company.
• B)The reason for the original mistake should be given even if it does not reflect credit on the company.
• C)Readers are interested in your own process in making the decision.
• D)While granting a positive response to a customer's complaint,it is not necessary to inform so in the first sentence.

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Definitions:

Alternative Design

A potential solution or plan that differs from the original or current design, often considered to meet certain goals or solve problems more effectively.

Product Liability Laws

Regulations that hold manufacturers, distributors, suppliers, and retailers responsible for injuries caused by defective products.

All-Terrain Vehicle

A motorized off-road vehicle designed to travel on four tires and handle a wide variety of terrain.

Off-Road Inc.

A fictional name that suggests a company specializing in products or services related to off-road activities or vehicles.