Which of the Following Statements Is True of Adjustments and Responses

question 36

Multiple Choice

Which of the following statements is true of adjustments and responses to customer complaints?

• A)The reason for the original mistake should be given only if it reflects credit on the company.
• B)The reason for the original mistake should be given even if it does not reflect credit on the company.
• C)Readers are interested in your own process in making the decision.
• D)While granting a positive response to a customer's complaint,it is not necessary to inform so in the first sentence.

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Definitions:

Hybridized DNA Fragments

DNA pieces that have been joined from two different sources to examine genetic variations and functions.

General Population

The total group of individuals in a demographic area or of a particular demographic characteristic.

Percent

A part or other object per hundred, used in calculations to express proportions, fractions, or percentages.

Genes

Sequences of DNA or RNA that are located on chromosomes and that encode the instructions for synthesizing proteins, playing a crucial role in determining hereditary traits.