Implementing a Call Center in Order to Improve Customer Service

question 60

Multiple Choice

Implementing a call center in order to improve customer service may be a good idea,but may not be

• A)feasible.
• B)aligned with the organizational strategy.
• C)technically possible.
• D)a candidate for outsourcing.
• E)in the budget.

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Definitions:

Ego Identity

A sense of oneself as a distinct, continuous entity, as conceptualized by Erik Erikson, developed through resolving various psychological and social conflicts.

Personality Development

The gradual growth and change in an individual's personality characteristics and behavioral patterns throughout life.

Lifespan

The duration of existence of an individual from birth to death, or the length of time an entity is expected to function or be operational.

Cohesive Identity

The sense of self that is well-integrated and consistent across different contexts and over time.