Implementing a Call Center in Order to Improve Customer Service

question 60

Multiple Choice

Implementing a call center in order to improve customer service may be a good idea,but may not be

• A)feasible.
• B)aligned with the organizational strategy.
• C)technically possible.
• D)a candidate for outsourcing.
• E)in the budget.

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Definitions:

Memory

The process by which information is encoded, stored, and retrieved, allowing experiences to be remembered over time.

Sensory Memory

The shortest-term element of memory, which allows the ability to retain impressions of sensory information after the original stimuli have ended.

Sensory Memory

The shortest-term element of memory, which allows individuals to retain impressions of sensory information after the original stimulus has ceased.

Rehearsal

A cognitive process of actively reviewing or practicing information to enhance memory and recall.