The Bargaining Power of Customers Is One of the Competitive

question 105

True/False

The bargaining power of customers is one of the competitive forces identified by Porter.

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Definitions:

Performance Excellence

Achieving outstanding levels of performance that meet or exceed an organization's goals and stakeholders' expectations, through continuous improvement practices and quality management.

Worker Involvement

The practice of including employees in the decision-making process of a business, often to improve morale, productivity, and ownership of work.

Core Values

These are the fundamental beliefs of a person or organization, guiding principles that dictate behavior and action.

Organizational Complexity

Refers to the levels, hierarchies, processes, and systems that comprise and control a company, making its management challenging.