People Are Only Considered to Be Addicted to a Drug

question 69

True/False

People are only considered to be addicted to a drug if they show physical dependence.

Understand the components and importance of audience analysis in creating effective business communications.

Master the three-step writing process for business communications.

Allocate appropriate project time for each phase of the business communication process.

Identify specific and general purposes in business communication campaigns and messages.

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Definitions:

Service-Quality Dimension

Key aspects or criteria used to evaluate the quality of service provided, including tangibles, reliability, responsiveness, assurance, and empathy.

Professionalism

The conduct, behavior, and attitude expected of an individual in a work or business environment.

Quality

The degree to which a set of inherent characteristics fulfills requirements or expectations.

Philip Crosby

An influential figure in the quality management field known for his work on improving organizational quality.