"Can You Describe

question 4

Multiple Choice

"Can you describe ...?" is an example of a(n) :

• A) ​Response to feelings
• B) ​I-message
• C) ​Open question
• D) ​Closed question

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Definitions:

Customer Interaction

The communication and engagement between a business and its customers, ranging from service inquiries to the purchase process.

Simplist Principles

Fundamental rules or guidelines that are intentionally uncomplicated and straightforward.

Customer Needs

The wants, expectations, and requirements of consumers that businesses aim to fulfill with their products or services.

Empathy

The ability to understand and share the feelings of another from their perspective; often described as putting oneself in another's shoes.