Reacting with an Authoritative Tone to a Situation in Which

question 17

Multiple Choice

Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:​

• A) ​Demonstrate to the client that you are in charge
• B) ​Show that you are not going to allow the anger/outburst to continue
• C) ​Fuel an already volatile situation
• D) ​Unwittingly demonstrate to the client that you are helpless

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Definitions:

Checks

Written, dated, and signed instruments that direct a bank to pay a specific amount of money from the writer's account to the person or entity in whose name the check has been issued.

Bakers' Company

An organization or guild historically associated with bakers, often involved in regulating the baking trade.

Check Register

A record maintained by account holders to track checks written, deposits made, and current balances.

Deposit

A sum of money placed into an account or given to another party as a part of a financial transaction.