Billy Is a Third-Grade Student with a Reputation for Bullying

question 4

Multiple Choice

Billy is a third-grade student with a reputation for bullying his classmates.Billy is punished by his teacher even when he unknowingly hurts someone or unintentionally makes a mistake.When Billy tries to explain his innocence to his teacher,she refuses to believe him because he has always been a "troublemaker." In this scenario,Billy's teacher is encouraging Billy's indiscipline through the _____.

• A)bystander effect
• B)door-in-the-face technique
• C)self-fulfilling prophecy
• D)false consensus effect

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Definitions:

Service Productivity

The measure of output generated by a service sector entity relative to the input of resources like labor and capital.

Mass Customization

Mass customization is a manufacturing and marketing technique that combines the flexibility and personalization of custom-made products with the low unit costs associated with mass production.

Self-Service

A business model or service design that allows customers to perform services for themselves without direct assistance from employees.