When a Customer Places an Order at BookBox

question 47

Multiple Choice

When a customer places an order at BookBox.com, the company processes the customer's payment information, sends the order to the nearest warehouse, and ships the order via FedEx. This is best described as the ________.

• A) market-sensing process
• B) customer acquisition process
• C) customer relationship management process
• D) fulfillment management process
• E) new-offering realization process

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Definitions:

MRO Supplies

Stands for Maintenance, Repair, and Operations supplies, which are materials used in the upkeep of facilities and equipment.

Asset Disposition

The process of selling, disposing of, or otherwise getting rid of assets no longer required by an organization, often part of asset management strategy.

Third-party Sellers

Independent vendors who sell products or services through a separate platform or marketplace, not owned by them.

Brokers

Intermediaries that facilitate transactions between buyers and sellers, often for financial instruments, real estate, or other assets.