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When Carlos Was Promoted,he Moved into a New Office with a New

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When Carlos was promoted,he moved into a new office with a new phone extension. Every time he is asked for his phone number,Carlos first thinks of his old extension,illustrating the effects of


Definitions:

Conflict Management

The process of identifying and addressing differences that, if left unchecked, could affect objectives.

Domination

The exertion of control or influence over others by an individual or group, often in a way that limits freedom.

Appeasement

A diplomatic policy of making political or material concessions to an enemy or potential aggressor to avoid conflict or maintain peace.

Effective Communication

The process of exchanging information, thoughts, and feelings in a way that is clear, concise, and understood by all parties involved.

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