When Carlos Was Promoted,he Moved into a New Office with a New

question 58

Multiple Choice

When Carlos was promoted,he moved into a new office with a new phone extension. Every time he is asked for his phone number,Carlos first thinks of his old extension,illustrating the effects of

• A)proactive interference.
• B)retroactive interference.
• C)encoding failure.
• D)storage failure.

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Definitions:

Deceptive Claim

A false or misleading statement made about a product or service, typically for the purpose of deceiving consumers.

Material Misrepresentation

A false statement of fact made by one party to another, which, had the second party known the truth, it may have altered their decision to enter into a contract or agreement.

Puffing

The use of generalities and clear exaggerations.

Consumer Education

Programs and efforts designed to inform individuals about their rights, responsibilities, and savvy practices when purchasing goods and services.