If a Test Designed to Indicate Which Applicants Are Likely

question 62

Multiple Choice

If a test designed to indicate which applicants are likely to perform the best on the job fails to do so,the test has

• A)low reliability.
• B)low content validity.
• C)low predictive validity.
• D)not been standardized.

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Definitions:

Service-Profit Chain

A business concept that suggests a direct link between employee satisfaction, service quality, customer loyalty, and profitability.

Physical Environment

Refers to the natural, built, and social surroundings that influence individuals' and organizations' activities, including climate, geography, buildings, and infrastructure.

Process

A set of measures or procedures followed to accomplish a specific goal.

Service Experience

The subjective assessment of a consumer's interaction with a service, which encompasses every touchpoint from initial engagement to the final outcome.