Brown (1987)reported That in Many Languages,forms of Address,such as the Distinction

question 2

Multiple Choice

Brown (1987) reported that in many languages,forms of address,such as the distinction between formal and informal varieties of "you," communicate not only social distance,but also

• A)social complexity.
• B)social status.
• C)personal space.
• D)fate control.

---

Definitions:

Service Quality Dimension

Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.

Reliability

Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.

Service Quality

The assessment of how well a delivered service conforms to the client's expectations.