In Which of the Following Does a Customer Respond to the Technical

question 74

Multiple Choice

In which of the following does a customer respond to the technical quality of a service?

• A) Sara's preferred hair stylist is some miles away, but Sara goes to him because his styles suit her looks.
• B) Kathy tries out a new restaurant every week, because she likes to experience the variety.
• C) Bill has gone to the same chiropractor for the past fifteen years, because he is friendly and takes the time to listen to Bill.
• D) Ray avoids going to the bank as much as possible because the manager is rude and unhelpful.
• E) Alex has no interest in theater, but goes often because her best friend loves plays.

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Definitions:

Povidone-Iodine

An antiseptic used for skin disinfection before and after surgery, and for treating and preventing infections in wounds.

Chlorhexidine

An antiseptic and disinfectant agent used in various products to reduce bacterial counts on the skin and in the mouth.

Puncture Wound

A deep wound caused by a sharp object penetrating the skin, potentially leading to infection or other complications.

Duchenne Muscular Dystrophy

A genetic disorder characterized by progressive muscle degeneration and weakness, primarily affecting boys.