The Most Important Determinant of Service Quality Is ________ Which

question 84

Multiple Choice

The most important determinant of service quality is ________ which refers to the ability to perform the promised service dependably and accurately.

• A) empathy
• B) assurance
• C) responsiveness
• D) reliability
• E) tangibles

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Definitions:

Random Factor

A random factor is an unpredictable variable that can influence the outcome of an experiment or situation, often beyond control.

Dependent Variable

In research, the variable being tested and measured, expected to be influenced by another variable known as the independent variable.

Self-Report Biases

Distortions in self-report measures due to systematic differences between what respondents report and what is true, often driven by social desirability or memory inaccuracies.

Placebo Effects

Phenomena where an individual experiences a beneficial effect from a treatment that has no therapeutic properties, due to their belief that they are receiving an active treatment.