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The ________ Determinant of Service Quality Refers to the Knowledge

question 125

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The ________ determinant of service quality refers to the knowledge and courtesy of employees and their ability to convey trust and confidence in the service they provide.


Definitions:

Community Life

The interactions, activities, and relationships that occur within a community among its members, contributing to a sense of belonging and shared identity.

Microsoft

A multinational technology company known for its software, services, and devices, including the Windows operating system.

Search Engine

A software system designed to carry out web searches, allowing users to find information on the internet by entering keywords or phrases.

China

A country located in East Asia, known for its long history, rich culture, and significant influence on world economy and politics.

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