George Feels That If He Increases His Effort He Can

question 84

Multiple Choice

George feels that if he increases his effort he can increase his output, but he does not feel that he will be recognized for his contribution.About George, we could correctly say that:

• A)His expectancy is negative
• B)His instrumentality is high
• C)His instrumentality is low
• D)His valence is high
• E)His expectancy is low

Identify the importance of self-disclosure in communication and its influence on feedback and openness.

Recognize the significance of contextual cultural differences in communication styles and preferences.

Understand the steps and purposes of job instruction training.

Recognize the importance and methods of on-the-job training (OJT) and why it's favored, especially by SMEs.

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Definitions:

Account Management Policies

Guidelines and practices designed to manage client accounts effectively and maintain good customer relationships.

Selling and Customer Service Activities

Activities involved in selling a product or service to customers, as well as providing after-sales support to ensure customer satisfaction.

Account Management

A business process dedicated to the maintenance and growth of a company's relationships with its customers.

Sales and Service Effort

The combined activities focused on selling a product or service and providing after-sale support to ensure customer satisfaction and loyalty.