Laura's Division Is Switching Over to a New Computerized Telephone

question 17

Multiple Choice

Laura's division is switching over to a new computerized telephone system in the upcoming months. She realizes that everyone in her division will have to undergo training to operate the new telephone system. Which of the following reasons has led Laura to decide on a training program for her employees?

• A) The need to adhere to government regulations
• B) The inefficiency of the employees
• C) The increase in the frequency of client complaints
• D) The need to make employees familiar with the new technology

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