Two Supervisors, Jake and Gareth, Have a Conflict About the Use

question 39

Multiple Choice

Two supervisors, Jake and Gareth, have a conflict about the use of shared resources in their organization. Both Jake and Gareth understand the conflict. Jake states the problem of shared resources to Gareth. According to the conflict resolution process, which of the following steps should Jake take next?

• A) He should listen to Gareth's response.
• B) He should reiterate the problem to Gareth and other teams in the organization.
• C) He should talk immediately to the top management.
• D) He should immediately have a brainstorming session with Gareth about possible solutions to the problem.

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Definitions:

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