A Supervisor Answers a Call While He Is in a Meeting

question 25

Multiple Choice

A supervisor answers a call while he is in a meeting. He explains to the caller that he cannot give the call the attention it deserves at that time and schedules a convenient time to call back. However, the telephone call will become the supervisor's top priority if the person calling is a(n)

• A) HR personnel.
• B) subordinate.
• C) colleague.
• D) customer.

---

Definitions:

Receiver's Sense

The understanding or interpretation of a message by the person who receives it, influenced by their perceptions and context.

Responsibility

The obligation to carry out tasks, duties, or roles effectively and to be accountable for the outcomes.

Pride

A feeling of deep satisfaction derived from one's own achievements, qualities, or possessions.

Conversational Tone

Utilizes a natural, dialog-like style in writing or speaking, often informal and engaging.