If a Supervisor Is Interrupted by an Employee with a Problem

question 7

Multiple Choice

If a supervisor is interrupted by an employee with a problem and the supervisor views the employee's problem as not urgent, then he or she should

• A) call a departmental meeting to find out what the problem is.
• B) schedule a meeting with the employee at a later time.
• C) listen attentively to the employee anyway.
• D) avoid that employee.

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Definitions:

Base-Rate Information

Pallid, factual, statistical information about an entire class of events.

Paired Distinctiveness

Illusory correlation in which items are seen as belonging together because they share some unusual feature.

Availability Heuristic

A cognitive short-cut in which the frequency or likelihood of an event is based on how quickly instances or associations come to mind.

Availability Heuristic

A mental shortcut that relies on immediate examples that come to a person's mind when evaluating a specific topic, concept, method, or decision.