Jeniffer, a Supervisor of a Customer Service Team, Is Concerned

question 104

Multiple Choice

Jeniffer, a supervisor of a customer service team, is concerned about Mark's performance. She decides to talk to Mark and schedules a meeting with him. If Jeniffer is using the directive counseling approach, which of the following should be Jeniffer's first step?

• A) She should ask Mark questions about his problem.
• B) She should propose possible solutions to Mark's problem.
• C) She should encourage Mark to look for the source of the problem.
• D) She should primarily just listen to Mark.

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Definitions:

Expected Profit

The anticipated financial return from an investment or business activity, considering potential risks and earnings.

Optimal Quantity

The most favorable amount of goods or services, determined through analysis, to meet specific objectives like minimizing costs or maximizing profit.

Surplus Inventory

Inventory exceeding the current demand, leading to excess stock that may require special handling or discounting.

Salvaged

Items or materials recovered for use or sale after being damaged, rejected, or abandoned.