Jerry Is a Supervisor in a Manufacturing Company

question 107

Multiple Choice

Jerry is a supervisor in a manufacturing company. He observes Kate displaying certain undesirable behaviors in team meetings. Jerry sets up a meeting with Kate to discuss the issue further. In the meeting, Jerry says, "Kate, I have noticed that in the last couple of team meetings, you have arrived late. This tends to disrupt the meetings and leads your colleagues to take you less seriously. I expect you will put in more efforts to be punctual, or there will be consequences." Which of the following terms refers to the disciplinary measure exemplified in this scenario?

• A) Warning
• B) 360-degree feedback
• C) Detour behavior
• D) Employee assistance program (EAP)

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Definitions:

Customer Transaction

Any financial transaction or activity involving the sale of goods or services to customers.

Receive Payments

The process of recording the receipt of money from customers in payment for goods or services provided.

Customer Transactions

Financial interactions or operations between a business and its customers, including sales, returns, and payments.

Create Invoices

The process of generating billing documents for goods sold or services provided, detailing amounts owed by customers.