Which of the Following Is an Effective Way to Seek

question 85

Multiple Choice

Which of the following is an effective way to seek feedback from a listener?

• A) Asking questions such as "Do you understand?"
• B) Asking simple yes-or-no questions
• C) Asking questions that require some level of understanding to answer appropriately
• D) Asking questions such as "Do you work tomorrow?"

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Definitions:

Distributive Fairness

Pertains to a customer’s perception of the benefits he or she received compared with the costs (inconvenience or loss) that resulted from a service failure.

Compensation

The payment or benefits received by employees in exchange for their work or services, which can include salary, wages, benefits, and bonuses.

Cable Service

A system of delivering television programming to paying subscribers via radio frequency signals transmitted through coaxial cables.

Procedural Fairness

The perceived fairness of the processes and procedures used to make decisions, affecting individuals' satisfaction with outcomes.