To Avoid Misinterpreting the Words and Behavior of Others, a Supervisor

question 96

Multiple Choice

To avoid misinterpreting the words and behavior of others, a supervisor must

• A) speak in a loud tone of voice.
• B) be familiar with the communication styles of the various cultures of people with whom he or she works.
• C) not supplement his words with gestures as this is considered to be offensive in many cultures.
• D) use his or her industry's technical jargon instead of relying on simple words.

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Definitions:

Social Zone

An area or space designed to foster social interactions and community building among individuals within a certain environment.

Personal Zone

A physical space surrounding an individual that is considered personal and where intrusion by others is unwelcome, typically extending approximately 1.5 to 4 feet from the body.

Intimate Zone

The intimate zone refers to the physical space immediately surrounding an individual, typically within about 18 inches, reserved for close family and loved ones.

External Communication

Meaningful exchange of information through messages transmitted between an organization and its major audiences.