In the Context of Dimensions of Quality, ________ Refers to the Speed

question 97

Multiple Choice

In the context of dimensions of quality, ________ refers to the speed and ease of repairing a product.

• A) serviceability
• B) performance
• C) reliability
• D) conformance

---

Definitions:

Negotiation/Mediation

A process where disputing parties come together to discuss their differences with the aim of reaching an agreement, with mediation involving a neutral third party to assist.

ADR

Alternative Dispute Resolution, a range of processes used to resolve conflicts outside of traditional court proceedings.

Court Adjudication

The legal process by which a judge reviews the evidence and arguments presented by the parties to make a formal decision or judgment.

Lose Control

Occurs when an individual or group no longer retains authoritative command or influence over an entity or situation.