An Objective of Total Quality Management (TQM) Is to

question 36

Multiple Choice

An objective of total quality management (TQM) is to

• A) meet or exceed customer expectations.
• B) maximize profits for a company and its employees.
• C) form a sustainable organization.
• D) protect employees from any form of discrimination.

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Definitions:

Sexual Harassment

Unwanted or inappropriate sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature in a workplace or other professional settings.

Bullying

The use of force, threat, or coercion to abuse, intimidate, or aggressively dominate others in a way that often involves a power imbalance.

Mobbing

A form of bullying or harassment where an individual is targeted by a group, leading to persistent aggressive behavior against the person.

Sexual Harassment

Unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature in the workplace or other professional environments.