Which of the Following Is the Final Step in the Control

question 63

Multiple Choice

Which of the following is the final step in the control process?

• A) Supervisors monitor actual performance and compare it with the standards.
• B) Supervisors respond, either by reinforcing success or by making some adjustment to bring performance and the standards into line.
• C) Supervisors meet with their employees to discuss the year's goals and ways the work unit should contribute to meet the goals.
• D) Supervisors establish performance standards, which are measures of what is expected.

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Definitions:

Groupthink

A psychological phenomenon that occurs within a group of people when the desire for harmony or conformity in the group results in an irrational or dysfunctional decision-making outcome.

Self-Serving Bias

The common habit of a person taking credit for positive events or outcomes, but blaming outside factors for negative events.

Fundamental Attribution Error

The tendency to overemphasize personal characteristics and ignore situational factors when judging others' behavior.

Groupthink

A psychological phenomenon that occurs within a group of people, where the desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.