Which of the Following Statements Is True of the Control

question 90

Multiple Choice

Which of the following statements is true of the control process?

• A) Once performance standards are in place, the supervisor can begin the core of the control process: fixing problems.
• B) The information gained from the control process is beneficial even if supervisors do not use it as the basis for reinforcing behavior.
• C) In a control system, "variance" refers to a factor in the organization that is a barrier to improvement.
• D) If the control system is working properly, the supervisor should be uncovering problems before customers and management discover them.