Lily Works as a Supervisor in an Overseas Division of an American

question 62

Multiple Choice

Lily works as a supervisor in an overseas division of an American firm named Color Wheel Inc. She receives a gift from one of her employees, who is a citizen of the country in which the division is based. She runs the risk of insulting the giver if she refuses to accept it, but her company's policy discourages supervisors from accepting gifts from employees. In the context of ethical behavior, which of the following actions should Lily take?

• A) Lily should accept the gift and recommend amending the policies to be more culturally sensitive.
• B) Lily should turn down the gift and explain that it is against company policy to accept gifts from employees.
• C) Lily should cut off all future transactions with the employee.
• D) Lily should politely decline but ultimately accept the gift if the giver insists.

Understand customer behavior in queues, including balking, jockeying, and reneging.

Understand the financial benefits of sales discounts and their impact on reducing the delay in cash flow.

Comprehend the concept and purpose of purchase allowances in resolving customer satisfaction issues.

Recognize the role of price reductions in facilitating the sale of damaged or defective merchandise.

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Definitions:

Prosocial Behavior

Actions intended to benefit others, including helping, sharing, and providing support, motivated by empathy, moral principles, or social norms.

Natural Selection

A fundamental process in evolution where organisms better adapted to their environment tend to survive and produce more offspring, leading to the propagation of advantageous traits over generations.

Genetic Relation

The biological connection between individuals through shared genes, determining familial links and hereditary traits.

Prosocial Behavior

Actions intended to benefit others or society as a whole, such as helping, sharing, and cooperating.