Examlex
The ANZ Bank is gathering information about average customer waiting times. When customers enter a branch, they are given a slip of paper with a unique customer number and a time stamp. The customer hands this to the teller who notes the time of service. By comparing the start time and end time, the Bank is able to determine each customer's waiting time. At the end of a day or a week, the data are aggregated to arrive at average waiting times on a branch by branch basis. The ANZ is engaged in which type of research?
M. Sims Capital
An account representing the owner’s equity or the funds contributed by and belonging to the owner of a company.
Income Summary
An account used in the closing process that aggregates all income and expense accounts to determine the net profit or loss.
Net Income
The total profit of a business after all expenses and taxes have been deducted from total revenue.
Owner's Capital
The amount of equity a business owner has invested in the business minus any withdrawals made from the business by the owner.
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