Kaplan and Norton, as Discussed in Your Text, Have Argued

question 114

Multiple Choice

Kaplan and Norton, as discussed in your text, have argued that every organisation aims to achieve certain strategic outcomes. Which of the following is NOT one of these outcomes?

• A) delighted customers
• B) satisfied shareholders
• C) profits
• D) a motivated and prepared workforce
• E) effective processes

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Definitions:

Faulty Data

Incorrect or unreliable information that can lead to erroneous conclusions or decisions.

Ethnocentrism

The belief in the superiority of one’s own ethnic group or culture, often accompanied by a disdain for other groups.

Multicultural Sensitivity

The awareness and appreciation of cultural differences and the ability to act appropriately in a variety of cultural contexts.

Cultural Competence

A rephrased definition for Multicultural Competence: The skillset enabling individuals to work or engage effectively in cultural settings different from their own, respecting various cultural norms and values.