One Reason for Emphasising Total Customer Satisfaction Is That

question 13

Multiple Choice

One reason for emphasising total customer satisfaction is that:

• A) customers who are merely satisfied may easily switch suppliers.
• B) even failing to meet high goals will lead to better products and better customer satisfaction.
• C) it costs much more to satisfy customers but generally gives firms good reputations.
• D) all of the above
• E) none of the above

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Definitions:

Men

Adult male humans, characterized biologically by XY chromosomes, but also defined by various social and cultural roles.

Deadly Feuds

Long-standing and often violent disputes or hostilities between families or groups.

Band Societies

The simplest form of human society, typically small, nomadic, and kinship-based groups with no permanent leadership, practicing hunting and gathering.

Big Man

A sociopolitical leader in Melanesian and Polynesian societies, who gains his position through personal attributes and the ability to persuade and lead rather than through formal authority.