If a Customer Has Very High Expectations and the Product

question 20

True/False

If a customer has very high expectations and the product falls short of those expectations, the customer will always be dissatisfied.

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Definitions:

Incentives

Something that motivates or encourages an individual or group to perform or act in a certain way.

Savings

The portion of income not spent on current expenditures and set aside for future use.

Investment

The action of dedicating resources such as capital, time, or effort to a particular venture with the expectation of achieving a beneficial return.

Productivity

A measure of the efficiency of production, often quantified as the ratio of outputs to inputs in the production process.