Customers Should Have Certain Perceptions of a Catalogue If It

question 66

Multiple Choice

Customers should have certain perceptions of a catalogue if it is to be successful. Which of the following is NOT one of these perceptions?

• A) value for money offerings
• B) glossy paper and full colour images
• C) unique product offering
• D) guarantee of satisfaction
• E) an air of authority by the seller

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Definitions:

Decreased Performance

A reduction in the level of effectiveness, productivity, or quality of work produced by an individual or group.

Increased Turnover

The rise in the rate at which employees leave an organization and are replaced by new employees, often indicating issues with job satisfaction or engagement.

Techno-stress

The stress or anxiety experienced by individuals due to the use or adoption of new technologies.

Workplace Information

Data and insights related to an organization's operations, policies, and employee guidelines, which are commonly shared with employees to facilitate their work.