Jim Peters Has Just Completed a Sales Call

question 48

True/False

Jim Peters has just completed a sales call. While the event is still fresh in his mind, Jim should create a work plan to guide his actions in future contacts with that customer.

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Definitions:

Self-Serving Bias

The widespread inclination to credit personal achievements to one's own qualities while blaming setbacks on outside influences.

Internal Causes

Refer to factors within a person that influence their behavior, thoughts, or emotions, such as personality traits or personal values.

In-group Homogeneity

The perception that members of one's own group are more similar to each other than to those of out-groups, often leading to stereotyping.

Variability

The extent to which data points in a statistical distribution or set differ from each other and from their average value.