That a Service Experience Services Cannot Be Stored for Later

question 29

Multiple Choice

That a service experience services cannot be stored for later sale or use refers to which characteristic of services?

• A) intangibility
• B) inseparability
• C) variability
• D) perishability
• E) autonomy

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Definitions:

Ancestor Spirit

A belief in the ongoing presence and influence of the spirits of deceased ancestors in the lives of the living, common in many cultures worldwide.

Aymara Indians

Indigenous people primarily located in the Andean region of South America, including parts of Bolivia, Peru, and Chile.

Specific Personality

Traits or characteristics that distinguish an individual's distinctive patterns of thinking, feeling, and behaving.

Khanty

An indigenous people living in the Khanty-Mansi Autonomous Okrug in western Siberia, Russia, known for their traditional lifestyle of hunting, fishing, and reindeer herding.