Processes and Programmes Designed to Motivate Customer- Contact Employees and Supporting

question 115

Multiple Choice

Processes and programmes designed to motivate customer- contact employees and supporting service people to work as a team to provide customer satisfaction is known as:

• A) professional development.
• B) human resource development.
• C) internal marketing.
• D) customer- managed interactions.
• E) interactive marketing.

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Definitions:

Present

To show or display something, often data or findings, in a structured manner.

Parallel Forms Reliability

A type of reliability that examines consistency across different forms of the same test.

Correlation

A numerical index showing how two variables fluctuate in relation to one another.

Same Test

A methodology involving the repeated application of a single test or measurement to the same group or entity under constant conditions.