One Technique That Service Providers Can Use to Address the Problem

question 102

Multiple Choice

One technique that service providers can use to address the problem of perishability is to:

• A) offer incentives to encourage customers to use the service during non- peak periods.
• B) use a consistent pricing policy.
• C) eliminate complementary services so that employees can focus on the core.
• D) provide tangible cues through the physical environment, communications and staff uniforms.
• E) standardise the service process.

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Definitions:

Left Atrium

The upper left chamber of the heart, which receives oxygenated blood from the lungs and pumps it into the left ventricle.

Tachycardia

A condition characterized by an abnormally fast heart rate, typically defined as a heart rate of over 100 beats per minute in adults.

Congestive Heart

Often referred to as congestive heart failure, it is a condition where the heart's ability to pump blood is inadequate, leading to a buildup of fluid in the body's tissues.

Maze Procedure

A surgical treatment designed to correct atrial fibrillation by creating new electrical pathways in the heart.