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You have given the antibiotic penicillin as prescribed to a patient with no reported drug allergies. Thirty minutes after receiving the drug, the patient notifies you that he/she has developed hives and swelling of the lips. What is your best first action?
Crisis Management
The process of dealing with sudden and significant negative events or emergencies that impact an organization or community.
Unexpected High-impact Events
Rare, unpredictable occurrences that have significant and often adverse effects on businesses, economies, or societies.
Nonprogrammed Decision
Decisions made in response to situations that are unique, poorly defined, and largely unstructured, requiring specific solutions.
Unique Situation
A set of circumstances that is distinct and does not closely resemble any other situation.
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