The Unit Manager Is Negotiating a Conflict Between the Staff

question 4

Multiple Choice

The unit manager is negotiating a conflict between the staff RNs and nursing assistants.The manager talked to everyone involved and created a list of the main issues.Which step in the negotiation process does this best describe?

• A)Manage the emotions.
• B)Set ground rules.
• C)Clarify the problem.
• D)Perform an opening move.

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Definitions:

High Failure Rate

The condition where a significant percentage of attempts or endeavors (such as projects, products, or businesses) do not meet expected success criteria within a certain timeframe.

Organization

A structured group of people who work together to achieve a particular goal or set of goals.

Succession Planning

The process of identifying and developing new leaders who can replace old leaders when they leave, retire or die.

Leadership Successor

An individual who has been identified or groomed to take over a leadership position in an organization, ensuring continuity in leadership.